Shipping & Returns

Shipping Information 

Orders placed by December 14 at 11:59PM EST will be dispatched in time for Christmas. Other expedited shipping deadlines can be found on our Shipping and Returns page. If ordering after December 14, we highly recommend upgrading to an express option in order to guarantee delivery in time for Christmas. 

* Christmas Day Delivery Cut Off Times.

  • 4-day and 5-day delivery zones – 12 P.M. Monday December 14th
  • 2-day and 3-day delivery zones – 12 P.M. Wednesday December 16th

PLEASE NOTE: Other express checkout options are available at checkout. However, we cannot be held responsible for carrier delays during the peak of this record-breaking holiday season. We recommend placing orders in advance and allotting time to account for shipping delays and/or issues that are out of our control.

* Dates may change as the holiday season progresses.

* Complimentary Shipping on orders $149+
Offer valid on vietrioutlet.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only. Complimentary Shipping applies to ground shipping, only. NOT VALID DURING VIRTUAL ONLINE WAREHOUSE SALE

* Complimentary Shipping Promotions
Offer valid on vietrioutlet.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only. 
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VIETRI offers Standard delivery. Standard delivery should arrive within 7-10 days depending on your location. Most vietrioutlet.com orders are processed and shipped within five days. VIETRI does not ship on Saturday or Sunday.
Sales tax is automatically applied to your order and to freight charges in accordance with individual, local regulations. Please contact VIETRI Customer Service via email at outlet@vietri.com or by phone at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST with any questions or concerns.
* For any purchases over $2,000, freight will be charged based on weight and size of packages. Customer will be advised of charge at the time of shipping.
We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to receive a return authorization shipping label.


Payment
VIETRI accepts Visa, MasterCard, Discover, PayPal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, JCB, Diners Club, and American Express. VIETRI.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.
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RETURNS & EXCHANGES POLICY

All items at VIETRI Outlet are final sale, there are no refunds or exchanges. 
Please note: Items purchased from www.vietrioutlet.com cannot be returned to a VIETRI retailer.


Order Cancellation
Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact VIETRI Customer Service via email at outlet@vietri.com and write "Cancel Order" in the email subject line or by phone at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST.


Refusals
Refusals are not an acceptable way of return. If a shipment is refused and returned to VIETRI, we will issue a credit less shipping, both outgoing and incoming, as well as any applicable gift wrap charges.