Shipping & Returns

SHIPPING INFORMATION 

* Complimentary Shipping on orders $149+

Offer valid on vietrioutlet.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only. Complimentary Shipping applies to ground shipping, only. NOT VALID DURING VIRTUAL ONLINE WAREHOUSE SALE

* Complimentary Shipping Promotions

Offer valid on vietrioutlet.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary shipping applies to in-stock items only. 

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VIETRI offers Standard delivery. Standard delivery should arrive within 7-10 days depending on your location. Most vietrioutlet.com orders are processed and shipped within five days. VIETRI does not ship on Saturday or Sunday.

Sales tax is automatically applied to your order and to freight charges in accordance with individual, local regulations. Please contact VIETRI Customer Service via email at outlet@vietri.com or by phone at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST with any questions or concerns.

* For any purchases over $2,000, freight will be charged based on weight and size of packages. Customer will be advised of charge at the time of shipping.

We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST to receive a return authorization shipping label.

Payment

VIETRI accepts Visa, MasterCard, Discover, PayPal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, JCB, Diners Club, and American Express. VIETRI.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.

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RETURNS & EXCHANGES POLICY

All items at VIETRI Outlet are final sale, there are no refunds or exchanges. 

Please note: Items purchased from www.vietrioutlet.com cannot be returned to a VIETRI retailer.

Order Cancellation

Once an order has been processed, it cannot be cancelled. To cancel backordered items that have not yet shipped, please contact VIETRI Customer Service via email at outlet@vietri.com and write "Cancel Order" in the email subject line or by phone at (919) 245-4180 Monday - Friday 8:00 AM to 5:00 PM EST.

Refusals

Refusals are not an acceptable way of return. If a shipment is refused and returned to VIETRI, we will issue a credit less shipping, both outgoing and incoming, as well as any applicable gift wrap charges.

Rewards

Points on vietrioutlet.com purchases apply to VIETRI Outlet rewards members only. Registered VIETRI Outlet rewards members will receive one point per $1 made in purchases unless otherwise noted. VIETRI reserves the right to cancel any order due to unauthorized, altered or ineligible use of offer or to modify or cancel this promotion due to system error or unforeseen problems.

 

Store Pick Up

VIETRI Outlet online purchases may be picked up in-store. When placing your order, please select Store Pick Up as your shipping method. You will receive an email when your order is ready. Orders will be available at 343 Elizabeth Brady Road, Hillsborough, NC. The VIETRI Outlet is located in the back of our fulfillment center.

 

Route

VIETRI Outlet is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

 

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.